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Don’t screw up!
I’m really peeved. I own some rental property and in order to renew my rental license, I need to have the unit’s gas fireplace inspected. So I called a plumbing/HVAC contractor that I’ve been dealing with for many years. I told Deb, a nice lady who works their phones and whom I’ve gotten to know pretty well, what I need. Well, they were all booked up the week I called but she promised to call me the following week as soon as their schedule cleared up to arrange a visit.
I left it in her hands and put it out of mind. Most of the next week went by when it dawned on me that my license renewal deadline was fast approaching and I still hadn’t heard from Deb.
So I called her. “Hey, what’s going on with my inspection?” Oops, she forgot about it.
This was important to me. But she forgot. This meant a potential loss of income. But she forgot. It meant I might need to plead my case to building department bureaucrats with hearts as cold as zombies’. But she forgot. I’ve been a customer of Deb’s company for more than a quarter-century and this is how I get treated! I want someone there faster than ASAP. All this I told Deb and more.
She apologized, almost in tears after my tirade. That’s when it dawned on me that I have a serious character flaw.
That would be a soft heart. I felt sorry for Deb. And, I thought back to 25 years of mostly attentive plumbing service from this company. So rather than call a competitor, I allowed her to send a service technician out there lickety-split.
I guess everyone makes mistakes. Maybe it’s right to cut some slack to people that have given me a quarter-century of good service.
I’ll tell you something, though. If they hadn’t built up all that goodwill, it would have been sayonara with no regrets. I hate it when people I spend money with make mistakes. I don’t want to hear excuses, and I only give second chances in moments of weakness and with people I’ve dealt with halfway to forever.
P.S. Don’t screw up, I’m tellin’ ya. Not everyone is a softie like me.